2017-2018 Annual Report


Terry McCarthy
Executive Director
Dr. Wale Ayeni
Board Chair
As we look back on another year, we are proud to see the many ways that the Hamilton Family Health Team (HFHT) continues  to deliver better care, together.
Our excellent family physicians and allied health professionals demonstrate how teamwork is the best way to help patients get well and stay well. Scroll through this report to see what we’ve been up to this year!
To hear more from HFHT leadership, open the full welcome message by clicking here.
Delivering Quality Care … and Results
Serving more than 275,000 patients in over 90 HFHT clinics across Hamilton is not a responsibility we take lightly. Our 166 physicians and 250+ allied health  professionals and support staff constantly strive to improve access to quality care so Hamiltonians can live their healthiest lives.
Click on the image on the left to enlarge the infographic.
100 Groups of Healthy You
We’re celebrating the 100th session of our Healthy You group, designed to help individuals feel their  best through healthy eating, being active and  building confidence!
Click here to read all about it.
New Mental Health/Nutrition Group Pilot
At the Hamilton Family Health Team we are always looking for better ways to deliver the care our patients need. This year, we are piloting a Binge Eating Disorder (BED) group called Making Changes. This is a 16 week comprehensive treatment program led by a mental health counsellor and a registered dietitian.
Read all about it by clicking here.
Nursing: An Essential Part of Primary Care
By adding an extra nurse to their team, Southwest Family Health Centre staff were able to see more  patients while increasing their focus on prevention — helping patients to stay healthy and avoid disease.
Read more about the importance of nursing in primary care in our feature on Southwest Family Health Centre.
Meet One of Our Shining Stars
Ever heard of a physician assistant (PA)? Under a physician’s supervision, a PA is able to provide similar levels of medical care. A PA can do things like perform physical exams, prescribe medications and more. They are a fantastic addition to the primary care team!
To learn more about what a PA does, read our interview with Melissa Holm. She has been working as a PA with a number of HFHT family physicians over the past five years.
Meet Melissa.
Building Resilience in Our Patients
In addition to offering many mental health supports in a group setting, we offer individualized mental health counselling to patients, right in their family doctor’s office.
One of our patients, Jennifer, has had a real  breakthrough with her mental health counsellor, Cecelia.
Read Jennifer’s story.
Treating Our Patients Like Family
When Samantha found out she was pregnant, she couldn’t have asked for a better support team at  Dr. Schweitzer’s office. They helped her turn her  fears into hopes, and to be the excellent mom she is today.
Read Samantha’s story.
Moving Ahead with Our Strategic Plan
As you can see throughout this report, we continue  to strive towards meeting the goals outlined in our strategic plan. We’re focusing on improving the  integration of health and social services to increase patients’ access to care, involving our patients in the planning of health care service delivery and thinking critically about the way we use health care resources.
For more information our strategic plan, visit the HFHT website.
Meet our Board Quality Committee
Delivering quality care to our patients is important. Our Board Quality Committee oversees the  development and implementation of an organization- wide quality framework and is responsible for  developing ways to measure the quality of care  provided by HFHT.
Read more about our focus on quality.
Helping Our Patients Manage Pain as Safely as Possible
If you have read a newspaper in the past year, chances are you have read a headline about Canada’s opioid epidemic. As more patients are taking prescription painkillers, such as fentanyl, oxycodone and Tylenol #3, the rates of misuse and overdose have increased. Our physicians and pharmacists are receiving training and education from experts so that they can help patients safely reduce their dependence on opioids while still managing their pain.
Click here to read more about how the HFHT is helping patients safely manage their pain.
Fostering Community Involvement
In our Dundas Demonstration Project, we are working closely with community partners to identify gaps in service and support and build programming that  enhances the quality of life for Dundas residents.
Click on the links below to read news reports of our progress in our local newspaper.
Dundas Family Health Team Starting Wider Public Consultation – March 2017Dundas Organizations Provide Youth Drug Use Counselling and Support – April 20, 2018
Fostering Mutual Support Among FHTs in the Hamilton Niagara Haldimand Brant LHIN
Did you know that there are 15 FHTs in the Hamilton Niagara Haldimand Brant (HNHB) LHIN? With the Hamilton Family Health Team being the largest FHT in the area (and, in fact, in the whole province!), we feel a sense of duty to encourage the sharing of expertise and resources between ourselves and other, smaller FHTs in the HNHB LHIN.
Read about the ways we’re encouraging FHTs in the HNHB LHIN to work together to support one another!
Improving Access and Integration
Our goal is to provide patients with access to the right care provider, in the right place at the right time, and to ensure that patients experience seamless care as they move between different providers. Over the past year, we’ve taken on lots of new projects to continuously improve access and integration for our patients.
Click on the tiles on the left to learn about some of our activities that will improve access and integration.
We Serve the Community — in Hamilton and Beyond
The Hamilton Family Health Team is truly passionate about healthcare. Aside from the day-to-day work of caring for patients in Hamilton, our team is committed to going the extra mile to help folks live their best lives. Our team holds many fundraisers (such as food drives, bake sales and more) for local organizations in need. We also offer opportunities for team members to volunteer abroad and use their skills and expertise to teach others and provide care for those as far away as Malawi, Africa! Our pharmacy program manager, Antony Gagnon, just returned from his third trip to Malawi.
Read all about Antony’s amazing adventures and the new friend he made in the process.
Learn more about how our funding is distributed to our practices across Hamilton and how much funding each of our programs receives. You can also view our balance sheet.
View our audited financial statements.